Governor Gary Herbert laid out a vision for the performance of state agencies. Led by the Governor’s Office of Management and Budget, the State of Utah has developed the SUCCESS Framework, which provides a structure and the tools for executive agencies to improve government operations and services by 25% using a combination of quality, cost, and throughput.

The Labor Commission currently has implemented the SUCCESS Framework in seven areas within the agency: Adjudication, Employment Discrimination, Wage Claims, Boiler Inspections, Elevator Inspections, Workers’ Compensation Policy Compliance, and Utah Occupational Safety and Health Compliance. From these seven systems, the Labor Commission has shown a 60% improvement in performance since June 2013.

Op-ed by Jon Pierpont, Executive Director of the Department of Workforce Services
https://www.deseretnews.com/article/900030594/guest-opinion-utahs-hidden-workforce-is-our-current-workforce.html